#28 Simon Starkey, DVM, MBA, PhD, BVSc, D.AVBP – In the clinic with a data driven veterinarian

In this episode, I'm joined by practicing veterinarian Dr. Simon Starkey.

He answers what his favorite program is between his DVM, MBA, and Ph.D. and why.
Why sick leave matters to the profitability and effectiveness of a practice, Dr. Starkey discusses his blog post.
His journey through education and veterinary medicine
An example of a colleague incentivizing his support staff by understanding the ebbs and flows of the practice and sharing the benefits appropriately.
Looking at the data to dive into the optimal appointment time and the ATC for visits.
His view on the secret to combat burnout while being an associate veterinarian.
Why offering the relevant and needed vaccines is not up-selling, but THE standard of care.
How segmentation of who you serve allows for you and your clinic to work with those that desire what you offer.
Why every practice even those small ones should have a vision and mission statement to guide the “How” and “Why” of the care provided.
Building care and rapport with clients over time and showing how much, you care allows for YOUR standard of care to be more accepted over time.
The interaction of clients with wellness plans and discounted exams. Why and when they make sense.
The power of all kinds of data within veterinary medicine and where the future will be going.